Resources and Information Regarding the Coronavirus
In light of all the news regarding the Coronavirus (COVID-19) outbreak, we wanted to share some information with you.
Updated COVID Protocols
Coronavirus (COVID-19) update for our clients
Our priority is to provide essential healthcare for your pet and protect the health of our community.
For the safety of all, we have adopted the CDC recommendations for hygiene and social distancing to help minimize the potential exposure to COVID-19
We have temporarily suspended usual foot traffic in our clinic and have instituted a Parking Lot Waiting Area for the safety of our clients and staff.
Upon arrival to our hospital, please remain in your car with your pet(s).
Call us at (818) 225-1661 to check in and provide us with your cell number so we may communicate with you during your pet’s visit.
One of our staff will meet you in the parking lot to retrieve your pet.
Please respect social distancing and maintain at least 6 feet from others.
If you are not feeling well, or may be at risk of exposure to the coronavirus, please have a healthy friend or relative transport your pet.
For medication or Food Pick Up – please call us ahead of time so we may prepare your order prior to your arrival. When you arrive, please stay in your car and text us at (818) 225-1661 to let us know you are waiting.
Please understand that wait times may be longer than normal.
Veterinary Medical Center greatly appreciates your patience as we strive to accommodate and provide you with the best care for your pet during these challenging times.
A message from our team:
To Our Clients, from Veterinary Medical Center,
We are all enduring exceedingly difficult times thanks to a worldwide pandemic. At Veterinary Medical Center we have had to make tough decisions to protect our staff and our clients with an altered way of handling our normal operations. We have had to suspend much of the face-to-face interaction that we feel is an important part of the communication process and need to now engage in “parking lot” service, which comes with its own set of challenges, especially when handling your adored family members, your pets. We need our clients to know that we are doing the best we can under difficult circumstances.
Spring and summer are typically our busiest times of the year and this year is no exception. While most of you have been patient and even appreciative of our efforts, we have experienced a few folks who have expressed frustration and anger over some of the changes we have been forced to make. Our support staff (technicians and receptionists) are the ones who are exhausting themselves on the phone, assisting doctors, running back and forth between your vehicle and the hospital, and keeping our packed schedule running as smoothly as possible. We cannot do any of this without them. However, they are the ones who have taken the brunt of the frustration and anger. Please know that they are doing more than we have ever asked of them and they are doing an amazing job for us. While we understand that this pandemic has increased the stress level of almost everyone, we need to ask for your patience and understanding as we continue to bring the best service possible to our wonderful clients and their pets. We will not compromise the safety of our team or our clients, so if you must express your frustration, please respectfully ask to speak with one of our managers as we will not allow verbal abuse to be directed to any one of our team members.
Our appointment schedule has been overwhelmingly full every day. This has been another point of frustration for some clients. Be assured that we are seeing the maximum number of patients we can while still safely maintaining the quality of care that you have come to expect from us. If we inform you that we can not see you and your pet at a time that you prefer or need, it is because we are already overbooked and can’t take any more appointments for that day. However, if this happens, we encourage you to request a “drop off ” so your pet can be examined between scheduled appointments. Under this scenario, you could leave your pet with us to evaluate during the day, and then return once the exam has been completed. There may still be a longer than usual wait time during the drop-off and pick up periods solely due to staff availability, however, it will allow your pet to be seen and treated.
We have the best clients anywhere and we value the relationship we have with you. Thank you for recognizing that we want what is best for your pets while we take care of you and our team.
The Veterinary Medical Center team cares greatly for your furry friends.
We have the best clients!
“We are first-time pet owners and visited this place a few months ago, we were absolutely lost and were in some sort of shock for adopting a new puppy and did not know anything. The staff and the doctor were all super nice and patient with us, explained everything
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